When Working Hard Is Just Not The Only Answer

executive leadership mentoring

I have always believed that hard work is the key to getting ahead and I believe that the folks that really win do so because they commit themselves to do whatever is required to succeed. With that said, I have learned some hard lessons about believing that all my issues and opportunities could be resolved or realized just because I was willing to do whatever it would take to win. I am writing about this because I had the opportunity to talk to a very hardworking individual his week who is making his business a real success but he is working so hard that he does not have the time to reflect on how the business could be even stronger and more successful.

My friend has an “event based” business which means his revenue stream is dependent upon finding his next customer, closing the transaction, executing the service and collecting the payment. He believes that his hard work and oversight of each transaction is required to assure excellence in customer satisfaction and a referral base for new business. While I greatly respect his work ethic and his focus on customer satisfaction, I worry a lot that my friend will never be able to sustain his business success because he is working hard but not working hard enough to think about how to grow his business based on the success he has already established.

As we discussed his business, I asked him a couple of questions about all the customers he had already established and how much effort he was making to sell follow up services to what I call his “installed base”. In all sincerity, he said I will do whatever I need to do to help an existing customer when they call, but I am much too busy creating new business to do more than respond when an existing customer calls. We continued to talk and I shared a couple of thoughts about how to sell most of his existing customer base some follow up services on a regular every three year basis. In fact, I shared that if he was not comfortable doing this himself, it would be a great business expansion that would allow him to bring in the skills to do this, grow the business and perhaps see that the need to always work so hard could take a turn for the better in the near future.

As you have heard before, sometimes it is hard to see the forest for the trees. Likewise, it is often hard to see anything but hard work ahead because we don’t stop and think about other solutions beyond hard work.

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Motivational Leadership Speaking Motivational Leadership SpeakingRandy continues to be an exciting motivational leadership speaker, which has been his passion for over 25 years. He honed his skill as a motivational speaker and business coach working at GE under the tutelage of Jack Welch. From line supervisor to President & CEO, Randy has successfully lead individuals through his specific motivational methods that produce tangible results. Randy is personable, authentic, and driven. He has a speaking ability that motivates and energizes individuals to achieve beyond their potential.
Executive Leadership Mentoring Executive Mentoring & Leadership ConsultingRandy Dobbs is a proven CEO with strong operational/execution skills who has demonstrated success in fix-it situations. Randy has been a mentor for over 30 years helping individuals, senior leaders, to CEO’s at GE, Phillips Medical, USIS and wcasportfolio companies. Randy was trained in mentoring while at GE and subsequently pushed to train all the top leaders in Philips and USIS while implementing mentor programs at both organizations.Randy mentors/coaches CEO’s and some of their direct reports today in his current role.
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Sharing personal experience and practical business blueprints, Dobbs takes the reader on a journey through the transformational process. Leaders working in organizations of various sizes--and facing diverse challenges and opportunities--will find Dobbs' ideas transformative, personally as well as professionally. This is a book for persons who want to be change agents within their respective organizations. It is for all who want to make a difference for themselves and their coworkers.