The Power In Empowerment- Executive Leadership Mentoring

executive leadership mentoring

For the last few blogs I have been writing not just about the word empowerment but I have written about all the ingredients required to make empowerment really work. As you may recall, it is necessary on the part of a leader’s actions to let go in the empowerment of others but it is equally important for those empowered to accept the responsibility and accountability that accompanies empowerment. In addition to those ingredients, the leader must instill discipline and boundaries such that the employees understand their limitations or the point at which they must seek further guidance or counsel around their ownership and creativity. Now with all that highlighted, what is the benefit of empowerment or the “power” in empowerment?

If you really want empowerment to work in your organization the power of it has to be about more than just improving business results. The real power in empowerment is giving your organization an opportunity to think, act and reward themselves for their initiative. In several businesses that I have lead or worked in we had what we called “Night on the Town” awards. Initially these rewards were impromptu acts that the leaders could take to reward above and beyond initiative or performance but all too often they became “hero awards” where someone was fixing a problem that someone else had created. What we ultimately did with this reward was set it up where anyone in the organization could nominate anyone else for this reward recognition but the reward had to be for proactive actions to drive ownership of business results and proactively improving the business to avoid issues. So, we actually “empowered” the entire organization to recognize ownership and imitative with nominations for a $100 night on the town! That is real power when you give the peers not only the accountability but the authority to reward for true accountability and ownership.

In addition to the above rewards program, I have made it a practice to have the ownership and decision making process when it comes to resolving customer issues with those employees closest to the customer site. In several businesses, we have organized teams at the customer site and empowered the front line employees to decide what is the best decision for serving their customer. We have allowed the local employees to change hours of coverage, schedule additional customer training, take customers cookies or donuts on occasion, or even recommend billing adjustments. However, at the same time we have required the local team to own and know our budgeted plans for their customers from a revenue and earning perspective which we expect them to achieve. At the end of the day, we have set expectations on customer business performance but we have empowered the local team to make decisions, even with some tough financial implications, on how to best hit the overall objective through their local actions. That is what you call power in empowerment!


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Motivational Leadership Speaking Motivational Leadership SpeakingRandy continues to be an exciting motivational leadership speaker, which has been his passion for over 25 years. He honed his skill as a motivational speaker and business coach working at GE under the tutelage of Jack Welch. From line supervisor to President & CEO, Randy has successfully lead individuals through his specific motivational methods that produce tangible results. Randy is personable, authentic, and driven. He has a speaking ability that motivates and energizes individuals to achieve beyond their potential.
Executive Leadership Mentoring Executive Mentoring & Leadership ConsultingRandy Dobbs is a proven CEO with strong operational/execution skills who has demonstrated success in fix-it situations. Randy has been a mentor for over 30 years helping individuals, senior leaders, to CEO’s at GE, Phillips Medical, USIS and wcasportfolio companies. Randy was trained in mentoring while at GE and subsequently pushed to train all the top leaders in Philips and USIS while implementing mentor programs at both organizations.Randy mentors/coaches CEO’s and some of their direct reports today in his current role.
Buy Randy’s book “Transformational Leadership” Transformational Leadership

Sharing personal experience and practical business blueprints, Dobbs takes the reader on a journey through the transformational process. Leaders working in organizations of various sizes--and facing diverse challenges and opportunities--will find Dobbs' ideas transformative, personally as well as professionally. This is a book for persons who want to be change agents within their respective organizations. It is for all who want to make a difference for themselves and their coworkers.